Customer Science Collective: Achieve Product-Market-Fit Faster with Evidence-Based Methods.

Customer Science Collective

Discover your next breakthrough product

Too often organizations build products people don’t use or buy.

Our world-class group of engineering, research, design, and product leaders uses evidence-based methods to help organizations achieve product-market-fit faster, save years of engineering time, and cut through organizational indecision.

We work with a wide variety of clients, but have deep expertise in solving complex product problems in AI, enterprise, and health.

What We Do

Customer Science Collective is a user research and product strategy consultancy. Throughout the product life cycle, our methods guide your product decisions, investments, and measure the impact of changes. Our approach is customized to your organization and target customer.

Discover

Assumption Mapping
Customer Needs Validation
Concept Testing

Design

User Interviews
Usability Testing
Prototyping

Grow

Experiment Design
Voice of Customer
Competitive Benchmarking

Who We Are

We are a proven group, having formed deep bonds working together at Facebook and Google building products at a global scale, and at startups leading 0 to 1 work. Each of us has 10+ years of experience in AI, enterprise, and/or health.

Tanya Koshy

Product

Tanya Koshy

Product

Tanya has spent her career building enterprise, SaaS, and marketplace products. Previously VP of Product at UserTesting, Tanya also led product and growth teams at Facebook, Google, and Groupon. Her expertise is in building highly cross-functional, diverse, and inclusive B2B product teams that use customer insights and data to deliver growth. She has an MBA from Northwestern’s Kellogg School of Management and a BA from Stanford University.

Kaylyn Frazier

UX Research

Kaylyn Frazier

UX Research

Kaylyn has deep experience conducting user and market research for both consumer and enterprise products. She’s spent the last seven years in the healthcare sector working on software and hardware products in the disease management and clinical trials spaces. She has a Masters in Human Factors and Information Design from Bentley University.

Blair Beverly

Engineering & Product

Blair Beverly

Engineering & Product

Blair spent seven years as a product-focused software engineer at Google, using AI to solve enterprise problems. He helped build two conversational AI startups within Google’s incubator, Area 120. Before becoming an engineer, he led analytics and marketing teams. He has an MS in Management and Organizations from Northwestern’s Kellogg School of Management, where he studied quantitative and qualitative research methods. He also has a BS from Stanford University.

Erik Bue

Design

Erik Bue

Design

Erik has a wide range of experience designing software, from consumer mobile apps, to complex enterprise tools. He is an infinitely curious problem solver with a knack for crafting solutions that are simple and customer-focused, while also balancing business needs and constraints.

What Our Clients Say

They are highly experienced, responsive, and committed to excellence. We have worked with several consulting firms, but none have been able to build trust and navigate our complex, multinational organization as effectively. They conducted exceptional market and user research, providing product strategy recommendations focused on maximizing customer value. The team developed a deep understanding of our company's needs and goals to create effective solutions.

We were so impressed that we asked them to return and build a voice of customer program for our division. I highly recommend them to anyone looking for a team of experienced and dedicated professionals who can help you achieve your technology product goals.

Shawna Martin, VP of Product Operations
JLL Technologies

They were exceptional. Their assumption mapping framework helped us identify and prioritize key assumptions about our business, and their market sizing analysis gave us the confidence to move forward with our plans. We still rely on their framework to assess our progress on a weekly basis.

Johan Wikström, CEO
tolka.ai

CSC’s deep conversational AI experience meant they understood our business immediately and could help us navigate common pitfalls and traps. Their expertise in experiment design and the creativity they applied to validating critical assumptions about our solution was truly impressive.

Ofer Ronen, CEO
Tomato AI

Let's Work Together

We'd love to hear from you!